Te99 FAQ — Frequently Asked Questions & Help Center

You must be 18 or older to register at te99. Age is verified during registration and again as part of the KYC process before withdrawals. If an account is found to belong to a minor, it will be closed immediately.

on the Login page Click the "Forgot Password?" link. Enter your registered email or mobile number and a reset link or OTP will be sent to you. Use it to set a new password. If you still can't access your account, contact our support team.

No. Under te99's policy, each individual may only operate one account. If multiple accounts are found, all of them will be closed and any accumulated bonuses will be forfeited.

Yes, completing KYC verification is mandatory before making a withdrawal. You'll need to upload a photo of your National ID or passport. Once KYC is complete, withdrawals are processed faster and your account limits increase.

Deposits at te99 can be made via mobile banking, bank transfer, or electronic wallets. You can view all available payment methods on the deposit page. Every method is fully secure and encrypted.

Most deposits are credited instantly or within a few minutes. Bank transfers may take a bit longer — typically 1–3 business hours. If your deposit hasn't arrived after 1 hour, please contact support.

Minimum deposit and withdrawal amounts vary by payment method. Check the Cashier section in your account for specific limits. In general, minimum deposit thresholds are kept accessible for new members.

Withdrawals from KYC-verified accounts are typically processed within 1–24 hours. Mobile banking withdrawals are faster, while bank transfers may take 1–3 business days. VIP members enjoy priority withdrawal processing.

te99 generally charges no fees on deposits, and most withdrawals are fee-free as well. However, your payment provider's own charges may apply. Check the cashier section or contact support for details.

The welcome bonus is applied automatically when you make your first deposit after registering. In some cases, you may need to select the bonus option at the time of deposit. Full terms and conditions on the Promotions page View.

A wagering requirement means you must place a certain number of bets before you can withdraw bonus funds. For example, a 30x wagering requirement on a BDT 1,000 bonus means you need to wager a total of BDT 30,000. Terms vary by bonus — on the Promotions page View details.

Yes, most bonuses have a set expiry period. If the wagering requirements are not met — typically within 7 to 30 days — the bonus will be forfeited. The validity period for each bonus is stated in its terms and conditions.

The cashback bonus refunds a percentage of your net losses over a set period. For example, a 10% weekly cashback means if you lose BDT 1,000 in a week, you get BDT 100 back. Cashback is generally credited every Monday.

te99 offers betting on more than 30 sports, including cricket, football, tennis, badminton, kabaddi, and volleyball. Live betting is also available, letting you place wagers at real-time odds while a match is in progress. on the Bet page View all available sports.

Odds are the multiplier that determines your potential payout. For example, a bet of BDT 1,000 at odds of 1.85 returns BDT 1,850 if you win (including your original BDT 1,000 stake). Higher odds mean a bigger reward but a lower chance of winning. te99 uses the decimal odds format.

Once a bet is submitted, it generally cannot be changed. Some bets include a Cash Out option, which lets you settle the bet at the current odds before the match ends. Check your bet slip to see if Cash Out is available.

Yes, all Live Casino games at te99 are sourced from certified providers and regularly audited by independent third parties. Slot games use an RNG (Random Number Generator), which guarantees completely fair outcomes.

te99 App App page Download from there. Separate download links are available for Android and iOS. On Android, you may need to install the APK directly; on iOS, it installs via the App Store.

To install apps from unknown sources on Android, go to Settings → Security → Unknown Sources and enable the option. Then download and install the APK file. You can turn off Unknown Sources again after installation. If you still have issues, app page A detailed guide is available.

No — you can log in to both the app and the website using the same account. Your balance, bonuses, and betting history stay in sync across both. If you're logged in on the website, your session may carry over to the app as well.

Yes, te99 protects all personal and financial information with 256-bit SSL encryption. Your data is never shared with third parties. To learn more, Privacy Policy View.

Change your password immediately and notify our support team. The team will review your account promptly and temporarily lock it if necessary. Enabling two-factor authentication significantly reduces this risk.

No, te99 will never ask for your password, OTP, or banking details by email, SMS, or phone. If anyone claims to be a te99 representative and requests this information, it is a scam. Do not share anything and report it to our support team immediately.